FAQ

How do I obtain a JWT token?

Contact the deployer/service provider. After providing company information, you will receive a dedicated token.

What if my token expires?

Request a new token from the service provider.

How do I troubleshoot 401 authentication failures?

• Verify the header format: Authorization: Bearer <token>.
• Verify the JWT has three segments separated by ..
• Verify the token has not been truncated.
• Confirm the account is not disabled.